Privacy Policy
Introduction
House of Kat (operated by Katharina Deschan) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, and protected when you visit or make a purchase from the House of Kat website.
By using this website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit the website, certain information about your device and browsing activity may be collected automatically. This may include:
IP address
browser type and device information
pages visited on the website
time spent on pages
referring websites or links
If you place an order or contact us through the website, we may also collect personal information including:
name
email address
shipping and billing address
payment details
order information
Payment information is processed securely through third-party payment providers and is not stored by House of Kat.
How Your Information Is Used
The information collected may be used to:
process and fulfil orders
communicate with you regarding purchases or enquiries
provide customer support
improve the website experience
send updates, promotions, or newsletters (if you choose to subscribe)
Personal information will never be sold or shared with third parties for marketing purposes.
Cookies
This website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help websites recognise returning visitors and understand how the site is used.
You may disable cookies through your browser settings, although this may affect some functionality of the website.
Third-Party Services
The website may use third-party services such as:
payment processors
shipping providers
analytics tools
These services may collect information as necessary to perform their functions. Each provider operates under its own privacy policies.
Data Security
House of Kat takes reasonable steps to protect personal information and ensure it is stored securely. However, no method of online transmission or electronic storage is completely secure.
Your Rights
You may request access to the personal information we hold about you or request corrections or deletion of your data.
To make a request, please contact us via the contact page or the email listed on the website.
Updates to This Policy
House of Kat may update this Privacy Policy from time to time to reflect changes to practices or legal requirements. Updated versions will be published on this page.
Terms & Conditions
General
These Terms and Conditions govern the use of the House of Kat website and the purchase of artwork or prints from this site.
By accessing the website or placing an order, you agree to these terms.
House of Kat reserves the right to update or modify these terms at any time without prior notice.
Artwork & Products
All artworks sold through House of Kat originate from hand-drawn illustrations created by Katharina Deschan.
Product images displayed on the website aim to represent the artwork as accurately as possible. However, slight variations in colour may occur due to screen settings or printing processes.
House of Kat reserves the right to update product descriptions, pricing, and availability at any time.
Orders
Once an order has been placed and payment has been received, you will receive an order confirmation email.
House of Kat reserves the right to cancel orders in cases including but not limited to:
product availability issues
pricing errors
suspected fraudulent activity
If an order is cancelled, a full refund will be issued.
Pricing
All prices are listed in Australian Dollars (AUD) unless stated otherwise.
Prices may change at any time without notice.
Shipping costs are calculated at checkout.
Shipping
Orders are typically processed within 3–5 business days unless otherwise stated.
Delivery times depend on the destination and the shipping provider.
House of Kat is not responsible for delays caused by postal services, customs processing, or circumstances beyond our control.
Liability
Once artwork has been dispatched, responsibility for delivery transfers to the shipping provider.
House of Kat is not responsible for damage occurring after artwork has been received and installed.
Artwork should be installed securely using appropriate wall fixtures.
To preserve the artwork, it is recommended that pieces are not hung in direct sunlight or exposed to excessive humidity.
Intellectual Property
All artwork, illustrations, images, and content displayed on the House of Kat website remain the intellectual property of Katharina Deschan.
Artwork may not be copied, reproduced, distributed, or used for commercial purposes without written permission.
Return Policy
Returns
Due to the nature of artwork and limited production runs, House of Kat does not accept returns for change of mind.
Please ensure you review the product description, sizing, and details carefully before placing an order.
Damaged Items
If your order arrives damaged during shipping, please contact us within 48 hours of delivery.
To process a replacement or claim, please provide:
photographs of the damaged artwork
photographs of the packaging
your order number
Once the issue has been reviewed, a replacement or refund will be arranged where appropriate.
Lost Shipments
If your order appears lost or significantly delayed, please contact us and we will assist in resolving the issue with the shipping provider.
Exchanges
Exchanges are not offered at this time.
Contact
For any questions regarding orders, shipping, or policies, please contact House of Kat through the contact form on the website.